House Rules and Helpful Information for Guests

Check-in / Out and Additional Information

Check-in: between 16:00 and 20:00

Check-out: before 11:00

Although a cleaning fee is included, the accommodation must be left in a reasonably clean condition (dishes washed, trash removed, refrigerator emptied, barbecue cleaned, and the property tidied).

• Maximum number of guests: 6
• Smoking / parties / events are not allowed
• Pets are not allowed due to guest allergy risks
• Parking on the property for up to 5 vehicles; please do not park in front of the property
• Property is fully fenced
• Quiet hours: 21:00 to 08:00

Villa Serenity Address

The official address is

14 Rue Les Mendes

33930 Vendays-Montalivet, France

The street has been renamed several times, so it may also be known as "Lotissement Les Mendes" or "Impasse Les Mendes."

Waste Collection

Waste separation into the yellow bin (recycling) and black bin (general waste) is approximately the same as in Germany. More information is on the inside of the sink cabinet door.

Pickup nights are:

• Tuesday to Wednesday (Yellow)
• Wednesday to Thursday (Black)

Please place the yellow bin at the curb on Tuesday evening and the black bin on Wednesday evening for collection.

First Aid Kit

The first aid kit is located in the marked wall cabinet in the living room.

There are also pain relievers / fever reducers for children (Doliprane liquid).

Doliprane 1000mg capsules for adults are also available. If you use any of the medicines or the first aid supplies, please replace them with the corresponding product from the pharmacy.

Emergency Numbers

Note: France country code is +33 or 0033

Ambulance (medical emergencies): 15

Police emergencies: 17

Fire brigade: 18

European emergency number: 112

Emergency number for deaf or hard of hearing: 114

For emergencies at sea: 196

Information about hospitals, doctors, and pharmacies near Vendays can be found in the Directory of places and activities

Pool Safety and Operation

The pool is a place of relaxation for adults. For non-swimmers, especially children, the pool can be life-threatening.

The pool is equipped with an alarm system. This does not replace supervision by a responsible adult. Please supervise children at all times, as they can fall into the water while playing or lose flotation aids. A note from lifeguards: drowning happens quietly.

Before entering the water, deactivate the alarm. When leaving the water, reactivate the alarm. The alarm will restart automatically after some time; for longer swims deactivate it again. Children must be supervised at all times by a responsible, competent adult. Please follow the other pool instructions.

This saltwater pool automatically regulates pH and chlorine. Salt level, pH, and chlorine values are displayed in the pool house. Good values are:

* Salt (SLT): 2800 - 5000 * Free Chlorine (ORP): 650 ± 50 * pH: 7.4 ± 0.2

Values were set before your arrival. In high heat chlorine can drop, rain can lower pH, and other environmental factors can change values. If abnormalities occur the system will show a warning, e.g., "Warning pH low". The message "flow too low" is expected when the pump is off. The pump runs during the day; that is also when most cleaning occurs, and the solar panels provide eco-friendly power for operation. During extended dry periods water must be topped up. If you hear bubbling from the pool or notice other anomalies, please inform staff.

Trampoline

Weightless and a lot of fun. Defy gravity!

• Only one person on the jumping mat at a time, maximum weight 100 kg
• No somersaults, flips, or other dangerous maneuvers
• Keep the net closed while in use
• No sharp objects, shoes, food or drinks on the trampoline
• Net and padding are installed; report any tears immediately
• For children aged 6 and up with adult supervision

Wooden Play Fort

Be lord or lady of the castle and have adventures in Villa Serenity's garden! You'll find climbing holds, swings, ladders, a rope bridge, a slide and other climbing elements on the fort.

• Please inspect the structure before each use.
• Age/weight guidance: suitable for children 4–12 years; max 60 kg per child.
• Wooden structure: risk of splinters.
• Adult supervision required.

Fruit

Various fruits grow in the garden. You are welcome to discover them with your children (and eat them when ripe). Please note other guests may also want to sample the fruit. You can find:

• Apple - Harvest: September
• Pear - Harvest: August - late September
• Nashi - Harvest: July - August
• Pomegranate - Harvest: possibly late August
• Grapes - Harvest: July - August
• Figs - Harvest: July - September
• Olives - do not ripen, not edible
• Bananas not edible

TV

The 60" smart TV is connected to the internet and shows content from different countries, including Germany. You can sign in with your Netflix, Amazon Prime or Disney+ account. Please sign out again before you leave the house.

Hi-Fi Receiver

The Hi-Fi receiver can be connected via Bluetooth or USB to a playback device, such as a mobile phone or the TV. It can get very loud; please lower the volume before turning it on — and use room-level volume.

General Safety

If you feel unsafe or need help, you will find the emergency numbers in the Essentials section; a police officer lives next door.

Villa Serenity for Wheelchair Users

The villa is mostly wheelchair accessible, but not fully suitable for an independently traveling wheelchair user.

All doors are extra wide (approx. 90 cm).

The kitchen contains many items accessible at low height.

Bathrooms offer sufficient turning space for a manual wheelchair.

The shower is wheelchair-accessible.

Important limitations:

• Entrance threshold: there is an approx. 5 cm step at the main entrance. A temporary ramp or assistance may be required.
• Bathrooms and beds are not equipped with grab bars or transfer handles.
• The sliding door to the terrace sits in a recessed track and therefore forms a small obstacle at floor level that may require assistance to cross.
• No transfer/lifting devices are available on site.
• There is no shower seat or chair.

If you visit us with a wheelchair, we appreciate your feedback so we can continue to improve accessibility for wheelchair users.